SAY SUMTHIN SUPPORT AND CONTACT POLICY
Effective Date: 9 October 2026
Last Updated: 9 October 2026
1. About This Policy
This page explains how users can contact Say Sumthin for technical assistance, account support, billing questions, privacy requests, safety concerns, and feedback.
Say Sumthin is operated by Red Pill Lens LLC, located in Los Angeles, California, United States.
2. Contacting Support
For general assistance, email:
[support@saysumthinapp.com](mailto:support@saysumthinapp.com)
Use a subject line that describes your issue, such as:
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Account Access – Say Sumthin
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Technical Issue – Say Sumthin
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Subscription or Billing – Say Sumthin
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Account Deletion Request – Say Sumthin
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Safety Report – Say Sumthin
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Privacy Request – Say Sumthin
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Product Feedback – Say Sumthin
Include a description of the problem, the device you are using, your app version if known, and the steps needed to reproduce the issue.
Do not send your password, verification codes, full payment card details, or other authentication secrets.
3. Account and Login Assistance
If you cannot access your account, experience a Google Sign-In problem, or suspect unauthorized account access, contact support.
For your protection, we may request reasonable information to verify that you own the account. We will not ask you to disclose your password or one-time authentication codes.
If you suspect unauthorized access, explain when you first noticed the issue and any relevant activity. We will investigate within the limits of the information and controls available to us.
4. Technical Problems
You can contact us about problems involving:
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App installation, opening, or performance.
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Messaging and conversation history.
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AI Mirror responses or availability.
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Subscription access or feature availability.
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App crashes, errors, or unexpected behaviour.
Please include screenshots or error messages where useful, but remove sensitive personal information before sharing them.
We will make reasonable efforts to investigate reported technical issues. Resolution times may vary according to the severity, complexity, and availability of a fix.
5. Subscriptions and Billing
For questions about subscriptions, payments, purchase restoration, or premium feature access, contact
support@saysumthinapp.com.
Please identify the purchase platform, such as Apple App Store or Google Play, and describe the issue. Where necessary, provide a transaction reference or other non-sensitive purchase information.
Never send complete payment card details.
If Apple or Google processed your purchase, subscription management and refund decisions may be governed by that provider's policies. You may need to contact the relevant store directly to cancel a subscription or request a refund.
Deleting your Say Sumthin account does not necessarily cancel an active subscription.
6. Privacy and Data Requests
For questions about personal information, access requests, correction, deletion, or other privacy matters, email:
[support@saysumthinapp.com](mailto:support@saysumthinapp.com)
Use the subject line Privacy Request – Say Sumthin.
Please explain your request and identify the account concerned. We may request reasonable verification before disclosing or deleting personal information.
Our Privacy Policy explains how we collect, use, retain, and disclose information:
Our Account and Data Deletion Policy explains how to request deletion:
7. Safety Reports and Complaints
To report harassment, abuse, impersonation, privacy violations, or other conduct that may breach our Community Guidelines, email
support@saysumthinapp.com.
Use the subject line Safety Report – Say Sumthin.
Include enough detail to help us understand the concern, while avoiding unnecessary sensitive information.
If a situation presents an immediate threat to life or physical safety, contact the appropriate local emergency services.
Our Community Guidelines are available at:
8. Response Times
We aim to acknowledge and address support requests as reasonably promptly as possible.
Target response time: 24 hours.
This is an operational target rather than a guarantee. Complex cases may take longer, and urgent security or safety issues may require a different review process.
9. Information We May Request
To help investigate an issue, we may request limited information relevant to your case, such as:
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The email address associated with your account.
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Your device type and operating-system version.
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Your application version.
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The approximate date and time the issue occurred.
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Relevant error messages or screenshots.
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A transaction reference when investigating a purchase.
We will not ask you to send your account password, one-time verification code, or full payment card credentials.
Please share only the information reasonably necessary to investigate your issue.
10. Feedback and Suggestions
We welcome feedback about Say Sumthin's features, usability, performance, and overall experience.
Unless we agree otherwise in writing, submitting a suggestion does not create an obligation for us to implement it or provide compensation.
11. Changes to This Policy
We may update this policy as our support processes and services change. The “Last Updated” date indicates when the policy was most recently revised.
12. Contact Details
Company: Red Pill Lens LLC
Location: Los Angeles, California, United States