SAY SUMTHIN ACCOUNT AND DATA DELETION POLICY
Effective Date: 9 October 2026
Last Updated: 9 October 2026
1. Purpose
This policy explains how users can request deletion of their Say Sumthin accounts and associated personal information.
Say Sumthin is operated by Red Pill Lens LLC, located in Los Angeles, California, United States.
2. How to Request Account Deletion
Option A: Through the app
If account deletion is available in your version of Say Sumthin:
2.
Sign in to the account you want to delete.
3.
Open your account or profile settings.
4.
Select the account-deletion option.
5.
Review the information provided about deletion.
Option B: By email
If you cannot access the app or the in-app deletion option is unavailable, email [support@saysumthinapp.com](mailto:support@saysumthinapp.com) with the subject:
Account Deletion Request – Say Sumthin
Include the email address associated with your account and enough information for us to identify it. Do not send your password or authentication codes.
We may request reasonable verification to ensure that the request comes from the account holder or an authorized representative.
3. What Happens After a Request
After receiving a valid request, we will take reasonable steps to verify it, deactivate the account. Deactivation takes effect immediately: you will be signed out, you will not be able to sign in again, and your public profile link will stop accepting messages. Your information is then retained for a limited period and afterwards deleted or de-identified, as described below.
We will communicate material delays or lawful reasons why certain information cannot be deleted where required.
4. Information Intended to Be Deleted
Once the retention period described in Section 9 has ended, and subject to the exceptions in this policy, we intend to delete or de-identify information associated with the account, including:
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Account profile information, such as email address and birth month and year.
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Account preferences and settings.
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Messages and conversation history stored in our systems, to the extent covered by our deletion process.
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AI Mirror prompts and conversations stored in our systems, to the extent covered by our deletion process.
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Account-linked identifiers that are no longer needed.
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Push notification tokens under our control.
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Other personal information that no longer has a lawful retention purpose.
Until that time, this information is not erased but is held in an inactive state and is not accessible through your account.
5. Information That May Be Retained
We may retain limited information where necessary or legally permitted for:
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Financial, tax, accounting, and transaction records.
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Subscription or purchase reconciliation and dispute resolution.
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Fraud prevention, security investigations, and enforcement of our terms.
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Compliance with legal obligations or valid legal requests.
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Establishing, exercising, or defending legal claims.
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Maintaining system integrity and preventing abuse where lawful.
We will limit retained information to what is reasonably necessary for the relevant purpose and retain it only for the applicable period.
Actual retention periods: 90 days, as described in Section 9.
6. Messages and AI Mirror Data
Deleting your account does not necessarily mean every copy of every message disappears instantly from every system.
Messages or AI Mirror conversations may exist in active databases, backups, technical logs, or systems operated by third-party providers. We will process deletion in accordance with our implemented procedures and applicable obligations.
If messages have already been delivered to another user, account deletion may not remove copies on that user's device, screenshots, exports, or independently retained records.
AI Mirror content may have been processed by OpenAI. The provider's retention and deletion practices are subject to its applicable terms, settings, and technical processes. We will use available deletion controls where appropriate, but cannot guarantee immediate deletion from systems outside our control.
7. Subscriptions and Payments
Deleting your Say Sumthin account does not automatically cancel an active subscription purchased through Apple App Store or Google Play.
To prevent future subscription charges, cancel the subscription separately through the applicable store's subscription settings. You may also need to contact the provider that processed a purchase to request a refund or resolve a billing issue.
Certain purchase and transaction records may be retained where required for accounting, legal compliance, fraud prevention, or dispute resolution.
8. Third-Party Services
Say Sumthin uses services that may include Google Sign-In, Firebase/FCM, RevenueCat, Superwall, app-store billing systems, and an AI provider.
We will delete or disassociate information held by us where required and use available deletion or account-management controls with relevant providers where appropriate.
Independent providers may retain limited records under their own policies and legal obligations. You may need to contact a provider directly for information it controls independently.
9. Processing Time
Your account is deactivated immediately when you confirm deletion in the app, or when we complete verification of an emailed request.
Deletion period: Personal information associated with a deactivated account is retained for up to 90 days and is then deleted or de-identified, subject to the exceptions in Section 5.
Backup copies and legally required records may follow separate retention schedules. We will not promise a completion period that our technical processes cannot meet.
10. Withdrawing a Request
If a request has not yet been completed, you may contact us to ask whether it can be withdrawn. We cannot guarantee that a request can be reversed once deletion has begun or completed.
11. Contact
For account deletion or questions about personal information:
Company: Red Pill Lens LLC
Location: Los Angeles, California, United States
Use the subject line “Account Deletion Request – Say Sumthin.”